Lemax merchandise purchased through vendors such as Amazon and Ebay are considered “as is” merchandise. 

Lemax recommends that when not completely satisfied with a Lemax item you should return it to the original place of purchase for a refund or replacement whenever possible.

If you are unable to find a solution to your issue by contacting the 3rd party vendor directly, we suggest contacting Amazon or Ebay customer support. They hold all 3rd party vendors to certain quality assurance policies that may help you rectify your situation.