Returns, Refunds & Replacements

Eerie-Go-Round did not come with a power adapter.
Unfortunately the Eerie Go Round does not come with a power adapter.  Yes, there is a spot for it inside the box for a power adapter but the piece does not ...
Fri, 12 Oct, 2018 at 1:47 PM
My Lemax item was broken when I opened the box, help!
We suggest the following steps: 1. First contact the retailer for a replacement or refund. Lemax continually works with our retailers to ensure their cu...
Fri, 10 Aug, 2018 at 12:37 PM
Do you sell replacement parts?
It may be possible to acquire replacement component for your item.  Lemax does not stock replacement parts or components.  These parts would need to be requ...
Sun, 27 May, 2018 at 2:57 PM
What if I have a problem with my Amazon or Ebay purchase?
Lemax merchandise purchased through vendors such as Amazon and Ebay are considered “as is” merchandise.  Lemax recommends that when not completely satis...
Mon, 11 Jun, 2018 at 9:59 PM
What if I want to return or replace my item but don't have my receipt and/or original packaging?
Though there may be a number of possibilities as to why a Lemax item needs to be returned, Lemax Company policy would recommend that when not completely sat...
Sun, 19 Aug, 2018 at 7:40 PM
I would like to return an item for a refund
Though there may be a number of reasons as to why a customer may request a refund, Lemax Company policy would recommend that when not completely satisfied w...
Sun, 19 Aug, 2018 at 7:41 PM
Do you offer repair services?
We do not offer repair services at this time.  However, Lemax collectors' forums are a very good resource for self-repair tips and/or 3rd party repair ...
Sun, 19 Aug, 2018 at 7:42 PM
I bought a Lemax Exclusive from an authorized retailer and its broken, help!
Thank you for contacting the Lemax Help Center.  We take the interests of our collector's very seriously so please rest assured that we will do everyth...
Sun, 19 Aug, 2018 at 7:43 PM